Help and support
We’re here to help.
Questions about your account, billing, a research answer, or confidentiality? Email us and a member of the Sidebar team will get back to you.
Contact us
hello@sidebar-ai.comEmail is not part of the confidential workspace. Please don’t send privileged or client-confidential material; if we need to look at a conversation, the chat’s title and the time you asked are enough for us to start.
Common questions
Create an account and start your 7-day free trial. Checkout asks for a card, and you are not charged if you cancel before the trial ends. After that it is billed monthly, per seat.
Firm admins can invite colleagues and manage seats under Settings, then Team members. If we gave your firm an access code, each attorney can enter it when they sign up.
Open the account menu at the top right of the workspace and choose Manage billing. You can update your card, change your plan, or cancel there.
Every citation links to the opinion it came from, with the passage that supports it, so check it before you rely on it. Then email us the chat's title and roughly when you asked, and we will look into it. Please leave client details out of the email.
The model providers keep nothing after processing and never train on your work. Your conversations and documents are stored encrypted in your firm's workspace. The Security page, the Data processing agreement and the Subprocessor list below have the details.
You can delete any conversation or matter yourself, and that deletion is permanent. To close your account and erase everything, email privacy@sidebar-ai.com or hello@sidebar-ai.com from the address on your account. We remove your data from our production systems within 30 days of your request.
Try reloading the page first. If it keeps happening, email us what you were doing, which model was selected, and roughly when it happened. A screenshot helps.